TERMS AND conditionS

United Amigos is a travel organization officially registered with Sectur
(Secretaria de turismo under Mexican law) with number RNT 04230051119

Website: www.united-amigos.com and e-mail: info@united-amigos.com

United Amigos always wants to give you the highest quality and service possible. Therefore we want to give you clearly our terms and conditions to avoid any miscommunication.

Cancellation or changes

1.a If you need to change your plans or cancel your trip, we need at least one week before realizing your tours or trips a written communication (through whatsapp + 52 1 998 330 32 77) or through our e-mail info@united-amigos.com. If we receive less than one week before your arrival any communication, we cannot guarantee proper changes anymore.
We will contact our providers immediately to see what changes are possible.
A change or cancellation of a confirmed service will always involve an additional cost, depending of the provider, season or reason of cancellation or change.

1.b Cancellations for daytrips made at least 24 hours before the scheduled departure time are subject to a 70% refund. You may cancel your reservation by sending us an e-mail to info@united-amigos.com
Cancellations on the same day or less than 24h are subject of a 100% cost. We cannot give a refund when providers are not accepting this according to their policy.

Please be aware that refund/cancellation requests are processed within one to seven business days. Unfortunately we cannot accept any verbal/over-the-phone request or voice mails. We consider only written communication as official and legal.

1.c Everybody can get sick. When you need to cancel due to illness (not applying for already known deceases or medial history, we ask you kindly to provide an official doctor’s note in order for you to receive a possible full refund or make a reschedule without penalties.

When the client is not providing any correct medical history before, during or after his trip or service, United Amigos cannot held be responsible for any deceases or situations that can cause death.

It is a very important to follow correctly the instructions of the information you receive written or verbal of one of the United Amigos or her providers.

For any service through United Amigos (including selfdrives), United Amigos cannot held be responsible for any inappropriate or intolerable behavior of her clients that might put their own health or life in danger, as well as other third persons.




For selfdrives:
Any damage or harm to another party during the trips on and off the road is the full responsibility of the client, United Amigos cannot be held responsible for these possible consequences.


1.d Default of payment / cancellation.

Failure to meet the payment schedule will be considered as a cancellation.

In the absence of full payment within the deadline (30 days before arrival), United Amigos is entitled to cancel the order made by the customer.

Failure to comply with the terms of payment will be considered by United Amigos as a cancellation. In the event that the payment proves to be irregular, incomplete or non-existent, for any reason whatsoever, the sale of the reserved services would be canceled, the resulting costs being borne by the User.

Any cancellation must be the subject of an email informing us info@united-amigos.com

Cancellation fees are the responsibility of the customer. The date of receipt of the e-mail serves as the basis for the collection of the following fees:

1.d.a Cancellations for selfdrives, group tours or any other services of United Amigos, less than a week is subject to a 100% full cost without any refund of the total amount

1.d.b Cancellations for selfdrives, group tours or any other services of United Amigos, less than two weeks is subject to a 35% refund of the total amount

1.d.g  Cancellations for selfdrives, group tours or any other services of United Amigos, less than  three weeks es subject to a 40% refund of the total amount

1.d.h  Cancellations for selfdrives, group tours or any other services of United Amigos, more than one month before the arrival day es subject to a 45% refund of the total amount

We need a written message and a valid reason with official documents of prove of the reason of cancelation to info@united-amigos.com


1.e Change of names in the tour or adding additional participants needs to be reported by phone, followed by a written message as soon as possible (preference at least 48 hours in advance for day trips, one week minimum for excursions of several days). It might be possible that tours are already full so we would like to check this out for your convenience as soon as possible.

 

 

 

 

Your responsibility

Liability related to the use of the service
You agree to use our services for personal and non-commercial use
(only our recognized partners can use our information for commercial use after approval)

Liability related to assistance / insurance
No insurance or additional coverage is included in the services offered by United Amigos. It is advisable to be covered by insurance during your trip to Mexico.

Each participant will comply with the regulations and formalities of police, customs and public health established by the Mexican authorities.

The consequences of any violations of local regulations will be held responsible by each participant.

Responsibilities of United Amigos

Prior to the closing of a contract, United Amigos must provide you with information on prices, dates and other elements of services provided during the trip or stay such as:

The destination, the means, the characteristics and the categories of transport used

The type of accommodation, its location, its level of comfort and its main characteristics corresponding to the regulations in reference to local standards of Mexico, and which may therefore differ from European, Canadian or United States standards.

The description of the itinerary when it is a group or private day excursion, self drive, a group circuit or any other service that involves travels.

Visits, excursions and other services included and not included.

The complete description of the stay is provided by email prior to the validation of it.

Accommodation

Single or single rooms: rooms with a single bed and used for only one person. They are subject to a surcharge, are offered in limited quantities and are often less spacious

Double rooms. They have 2 single beds or a double bed or king size bed.

Triple rooms. They are, in most cases, as a double room to which is added a single bed (warning: this bed can be smaller than the standard size).

Quadruple rooms. They are, in most cases, as a double room to which are added two single beds or a double bed



Meal

Full board means accommodation, breakfast, lunch and dinner.

Half board means accommodation, breakfast and dinner.

All inclusive means: breakfasts, lunches, dinners and the usual drinks (mineral water, fruit juice, sodas, wines, local spirits). Some spirits may not be included in the formula and billed by the hotelier.

Snacks means a sandwich, cookie, chocolate- or energy bar

As part of the full board or half-board, beverages are not included, except exception duly mentioned in the description.

All additional drinks not included in the package are to be paid on site at the hotel.


Travel documents:

It will be given to the customer, electronically after full payment. Only the services mentioned on the voucher / order confirmation are included in the price of the service. It is your responsibility to check the details on the vouchers

United Amigos travel organisation cannot be held responsible for:

forgetfulness, loss or damage to your personal belongings;

theft or damage to your personal belongings in hotels;

damaging consequences resulting from a force majeure event (inclement weather, natural disaster, political problem, strike);

damage done by other passengers, travelers.

consequences related to delays, impediments, or cancellation of air transport flights;

consequences related to schedule or airport changes;

consequences related to delays, or impediments due to land transport;

The representatives of United Amigos, due to their experience of the organization of travel, the usual, in case of problem, to make the most appropriate decisions and settle case by case disputes amicably. We will strive to find alternatives.

 

 

 

 

Terms of use

Price

Our prices indicated on the website of United Amigos are any other promotion material are indicated in USD Dolars or Euros including local VAT.

For services including accommodation and transportation, prices are based on the number of nights, not the number of full days. If due to schedules imposed by the airlines or any other carrier, the first and / or last night were shortened by a late arrival or early departure, no refund or compensation could take place.

Only the services mentioned expressly in the description of the trip are included in the price.

The prices do not include optional insurance, international flights, entry and exit taxes, excess baggage, the costs of completing the administrative and health formalities necessary to complete the trip: vaccinations, treatments medical, etc … meals not included in the formula chosen during the stay, and those consumed during stops, telephone communications; optional tours and excursions; personal expenses; tips for use by the guide or the driver, the waiter of the restaurant.

The price varies according to the period of execution of the trip, depending on the number of participants.

Prices published on our United Amigos website or promotion material are subjected to changes without prior notice and are only valid at the time of quotation, only guaranteed with a payment of 50% of the total amount of your services (more than one month before the services). Less than 30 days we need  a fully payment of 100% of the amount of the services to guarantee everything).

All reservations are subject to availability and cannot be guaranteed until the 50% payment has been received of the client. You can consider a booking as confirmed when you have received your confirmation number and the corresponding charge has been paid or when one of the persons of the United Amigos team confirmed by mail or any other written communication your booking. When making a booking, you consent the use of your credit card for payment, and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer.

By completing your reservation with a payment, you agree to accept the conditions and charges associated with the rate you selected. Currency conversion rates on the United amigos tours are in USD and will be converted to the daily exchange rate in your other chosen currency
(8 december 2019 with rates 1usd=18 mexican pesos and 1eur=20 mexican pesos). This means that prices are subject of fluctuations and always need to be checked with United Amigos. This fluctuation is covered when you have made officially your 50% deposit and paid your booking with us. Only with unforeseen circumstances like a difference of min. 10% between the mentioned currencies above, we have to calculate this difference in the balance.

Credit card charges are subject to additional currency conversions by local banks or credit card companies in the country of origin. This may impact the amount charged to your credit card. Keep your confirmation number. It is essential that you provide your voucher printed or in digital version with your full name and show it to every service provider or guide.

Price revision

The price of the trip can be modified up to 30 days before the date of departure to take into account the upward or downward variations affecting: the cost of transportation related notably to the cost of fuel, the fees and taxes related to the tourist service , currency exchange rates.


Modifications.

Between the time when the quote is written and the one where you agree, availability in the accommodations can be questioned. Changes may occur and will be made with your agreement.

The stages of tours and excursions etc. may be modified by United Amigos without notice depending on certain local requirements (official travel, cultural events, policies, climate, etc.) during which hotels are sometimes requisitioned or destinations impossible to access.

If you wish to change hotels after your arrival on site, you will be charged: at least 3 nights of “no-show” from the hotel booked and the possible difference in price between the two hotels.


Services not used.

Any shortened or interrupted trip, or any terrestrial, river, maritime or air service not used for any reason whatsoever, will not give rise to any reimbursement by United Amigos.

It is the traveler’s responsibility to take out insurance covering unused services

Intellectual property.

United Amigos holds all intellectual property rights (such as copyright, neighboring rights, trademark rights, rights of database producers) relating to both the structure and all contents (such as images , sounds, videos, photographs, logos, brands, graphic elements, tools, software, documents and all other data) of the site www.united-amigos.com.

Any reproduction, representation, publication, transmission, use or modification, in whole or in part of the site and / or any of its contents, without the written consent of United Amigos is violation of the law

These unlawful acts engage your responsibility and are likely to lead to legal proceedings against you and in particular for infringement. Any total or partial reproduction of the logo or image without the written permission of United Amigos is prohibited.

Any unauthorized reproduction of these trademarks, logos and distinctive signs constitutes an infringement punishable by criminal penalties.


Complaints

We strongly recommend that our clients report any deficiencies in the performance of the contract or confirmed services. Do not hesitate to contact us, an emergency phone number is at your service 24h / 24h, it will be indicated in your travel diary. You can also contact us by email info@united-amigos.com

Claims after your trip or service (except for day tours in private of group) are not entitled anymore for any possible compensations.


Policy

We do not have direct control over last minute changes of our partners without any prior written notice to us. We do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence or any supplier or person rendering any of the services. The purchaser hereby waives any claim against United Amigos related to the service purchased.

In very rare circumstances or unforeseen circumstances, the situation will be evaluated immediately when occurring and will be as good as possible replaced by a same level of services when possible and available (very rare circumstances or unforeseen circumstances include natural disasters, political unrest, un or any other event that might cause a change in your itinerary, your accommodation or additional services like flights or transfers). This only applies for all the services booked through United Amigos

United Amigos cannot be held responsible for any delays or cancellations through other parties’ services that might provoke situations where the fully and confirmed services of United Amigos cannot be operate anymore in the correct way as confirmed. United Amigos will, in these particular circumstance, do everything possible to try to give the best service as possible.

Information

When purchasing our services, clients promise to give us their correct names.

Information we needed : full name of every participant as mentioned in their passport, nationality, date of birth, e-mail and  telephone in use before and during the stay in Mexico, together with a number of emergency.

The requested information might be used to contact our clients in case we need to contact them. Our clients can be contacted by telephone, text or e-mail in the event additional information is required to complete a booking. We need this information to provide the right information to our suppliers and clients.

Privacy & Security

United Amigos takes 100% responsibility in ensuring the privacy of personal information obtained through its on-line services, through personal contact or through phone calls.

The security and confidentiality of the data that users provide to contract a service or buy a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an “S” appears in the navigation bar. Example: https://. However, and despite counting with more secure tools each day, protection of data transmitted via Internet cannot be guaranteed 100%, so that once received, we will do everything possible to safeguard the information.

Confidentiality

When the user is on the website www.united-amigos.com  , the user will be sharing this information with United Amigos, unless otherwise specified. United Amigos has no obligation to keep confidential any other information that the user provides through cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law. Information may be disseminated in special cases only, such as identifying, locating or carry out legal actions against those persons who breach the conditions of service of www.united-amigos.com  website, cause damages or interfere with United Amigos, its properties, other portal users or any person who could be affected by such actions.

United Amigos will NOT sell, giveaway, furnish or rent confidential information to third parties and will be only used for our own statistics or newsletters. Clients can immediately unsubscribe when they not want to receive any information of us anymore. If the user does not want his/her data to be shared, he/she may dispense with a specific service or refrain from participating in some promotions or contests. United Amigos will NOT share confidential information with third parties, unless it receives expressed authorization from its clients or when a court order is required to comply with certain procedural regulations.

Safeguarding children’s information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advice minors when surfing the Internet and approve any type of personal information to be sent.


Amendments to Privacy & Security terms:

United Amigos reserves the right to perform at any time, changes in the present PRIVACY  & SECURITY terms and adapt them to legislative developments, case law, as well as market practices. It is the user’s responsibility to read the PRIVACY & SECURITY terms regularly in order to be aware of such changes, which as soon as they are introduced on the website will come into force automatically.

This agreement will be fastened and will be interpreted in agreement according the laws and the courts of the Federal District, Mexico.

 



Frequently asked questions

 

Who is United Amigos?
We are a mixed mexican and European travel professionals team. This makes it possible to  give you the best service possible. You get what you pay for in fully trust and professional services.

Can I order other tours with you?
Yes, we have specialized partners to provide you all kind of tailor made tours in English, French, Dutch and Spanish.
Feel free to visit the website of our prefered partner: www.sunnfuntours.net

Where is your office located?
We have an office in Puerto Morelos where we will be happy to meet you to give you more personal information of all the possibilities of our tours. You can pay your tours in cash, banktransfer or with credit cards (charges apply). We can provide these details on request.